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Terms & Conditions

Introduction

Welcome to the website crazydiscount.store, operated by Cartivly GmbH, Kronstadter Str. 4, 81677 München, Germany (hereinafter the "Company").

These Terms and Conditions apply to all activities in the online store accessible at crazydiscount.store (hereinafter the "Website"). The Terms and Conditions are binding for all users. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website or our services. These Terms constitute a valid contract between you and the Company.

The Website is provided on an "as is" basis. The Company makes no direct or implied warranties regarding title, merchantability or fitness for any particular purpose of the products presented on the Website.

The owner of the Website will take reasonable care to ensure that the information on the Website is complete and up to date. However, the owner reserves the right to change the content or stop updating the Website at any time without prior notice. The owner may also change the services, products, prices or programs described on the Website at any time and without prior notice.

1. Definitions

The Company Cartivly GmbH, Kronstadter Str. 4, 81677 München, Germany is the owner and operator of the website crazydiscount.store.

The Website is the domain crazydiscount.store, operated by the Company and hosting the online store.

A User is any natural person who uses the Website.

A Buyer (or "you") is any natural person who makes a purchase in the online store.

A Consumer is a natural person who acquires or uses goods and services for purposes outside his or her professional or gainful activity. For the purpose of these Terms, all Buyers are considered Consumers.

The Privacy Policy is the document that contains all information about the processing of personal data carried out on the Website.

The Cookie Policy is the document that contains all information about the use of cookies on the Website.

2. Online Store

These Terms and Conditions regulate the functioning of the online store, define the rights and obligations of the User and the online store, and govern the business relationship between the online store and the Buyer. The Terms and Conditions that apply at the moment of purchase (when the online order is submitted) are binding for the Buyer.

Each time an order is placed, the User is informed about the current Terms and Conditions. By placing an order, the User confirms that they have been informed about and agree to these Terms and Conditions. Confirmation of the Terms when submitting an order constitutes a binding contract between you and the Company.

Please read these Terms carefully before confirming your order. If you do not agree, you cannot use the services of the online store. Partial acceptance is not possible. To make a purchase you must fully accept the Terms that are valid at the moment of purchase.

2.i Use of the Online Store

The Company operates the online store in accordance with these Terms. The store is normally available to Buyers at all times, but the Company reserves the right to temporarily deactivate or stop the store without prior notice.

The store may be temporarily unavailable or payments may be temporarily impossible due to maintenance or updates. The Company is not liable for any damage you may suffer during such maintenance or updating.

2.ii Placing Orders in the Online Store

The sales contract between the Company as Supplier and the Buyer is concluded when the Buyer confirms the order (the Buyer receives an email with the status "Order confirmed"). From this moment all prices and other purchase conditions are fixed and binding for both parties. The contract is stored electronically on the Company's server.

Order process:

Step 1: From the offer in the online store, the Buyer selects the desired product and quantity and confirms by clicking "Add to cart". For several different products this step is repeated. When the Buyer finishes selecting products, they continue by clicking "Checkout".

Step 2: The Buyer fills in the personal data form required for delivery. In some cases the Buyer can choose between several delivery options and may add other products or services to the order. At this step the Buyer is informed about the expected delivery date and can choose a payment method. The final amount to be paid (including all costs) is shown before completing the order. The Buyer confirms the purchase by clicking "Complete purchase".

Step 3: After completion, the Website shows a confirmation message with order details. The Buyer also receives a confirmation email containing an overview of the order, instructions for use of the products and instructions on how to withdraw from the contract or make a complaint if they are not satisfied or no longer want the product.

All information provided when placing an order is processed in accordance with the Privacy Policy available at the bottom of the Website.

The value of the entire purchase, including delivery and any other applicable costs, is charged when your order is confirmed. You are informed about all additional costs before completing your purchase.

You can track and manage your order via the RMA application. Access requires your order number or tracking code and the email address or phone number entered in the order form. In the application (if the order is not yet in preparation) you can cancel the order, change its contents, change the address or phone number, track the shipment and access the invoice.

iii. Prices, Payment Methods and Promotions

Prices

All prices on the Website are shown in the applicable local currency and include VAT. Prices are valid from the moment the order is placed. The offer is valid until withdrawn.

This is a retail online store targeting only end consumers (B2C). We do not sell to business customers (B2B) through this Website and cannot issue invoices to legal entities. Subsequent changes of invoices from private person to company are not possible.

For B2B wholesale orders (cartons, full boxes), please contact: support@cartivly.com

Payment methods

The following payment methods are available:

  • Credit or debit card;

The Company reserves the right to verify the selected payment method and to request proof of payment if needed.

You are aware that you must pay the full amount of the order (including all transaction and delivery costs) in accordance with the chosen payment method, and you guarantee that you have the legal capacity and right to use the chosen payment method.

Promotions

The Website may offer discounts and other promotions. Each promotion is valid for a limited period specified for that promotion. The reduced price applies to all purchases made during the promotion.

Some promotions are intended only for new users who have never purchased from the store. In such cases the promotion does not apply to existing users. Any attempt to abuse such promotions will be blocked and the email addresses used for abuse may be deleted without notice. Discounts and promotions are generally not cumulative unless explicitly stated otherwise.

iv. Shipping Costs and Delivery of Goods

Product prices do not include delivery costs. Shipping costs are shown in the online store, where you can choose your preferred delivery method. Usually two methods are available: standard and express. Express orders have higher priority in handling and packing. Before selecting, check the price shown next to each method. At checkout you see a summary including product price, delivery cost and total.

If you choose cash on delivery, the courier charges the delivery fee as calculated at checkout. For card and PayPal payments these costs are not charged separately.

Products are delivered to the address provided as the delivery address.

The approximate delivery date is shown when placing the order. The maximum delivery time is 5 working days. The Company may extend the delivery time in case of high demand or delays from the courier. Deliveries are usually made before noon. If the shipment cannot be delivered, the courier will try to agree a new delivery time and place.

If the courier cannot reach the Buyer, a new attempt is made on the next working day. If the second attempt fails, the shipment is returned to the sender.

For undelivered prepaid orders, the paid amount is refunded automatically within 8 working days from the moment the return is registered in our warehouse or when we confirm that the parcel was not successfully delivered.

Safety warnings regarding product use

Using products purchased from the online store may involve risks to health and safety. By ordering and/or using the products you acknowledge and accept these risks, which may include illness, injury, disability or death. You assume full responsibility for all consequences of ordering and/or using the products.

Always read the instructions for use before using any product and test the product safely. If you are not sure how to test or use a product, do not use it and contact us or return it.

The Company is not liable for direct or indirect damage arising from the use of products ordered from the Website, whether used correctly or incorrectly by the Buyer or third parties, to the maximum extent permitted by law. In case of liability, the Company's total liability is limited to three times the market price of the product.

We strive to provide product descriptions and images that are as accurate as possible. However, we cannot guarantee that all information and images are completely error-free. Some products may be supplied by different suppliers, so minor differences in packaging or appearance are possible. Such differences do not affect the quality or functionality of the product.

v. Right of Withdrawal from the Contract

A Buyer who purchases in the online store has the right to withdraw from the contract without giving any reason within 14 days from the date of delivery of the order, as reported by the delivery company. This right applies only to Consumers (natural persons who purchase outside their professional or gainful activity).

The withdrawal notice is considered timely if submitted within the 14-day period. You can send the notice using a prepared form or by email. The burden of proof that the right has been exercised in time lies with the Consumer.

In case of withdrawal you are entitled to a refund or exchange, but not to a credit note.

After submitting the withdrawal notice, you must return the products within 14 days to the address specified by the Company. The goods must be returned undamaged, in the same quantity and properly packed in the original or equivalent protective packaging. Damaged, incomplete or inadequately packed products cannot be returned.

Please send returns as parcel shipments (not letters) and mark the package with the return code provided in the process. If the package is not marked correctly, processing may be significantly delayed. In case of withdrawal you bear only the cost of returning the goods.

If you have already paid for the goods, we will refund all received payments related to the order immediately or no later than 8 working days after the parcel is registered as returned in our warehouse. We may withhold the refund until we receive the returned products. Refunds are made using the same payment method used for the purchase; for cash-on-delivery orders the refund is made to the bank account you provide.

The right of withdrawal does not apply, among others, to: personalized goods; perishable goods; goods that cannot be returned for health or hygiene reasons when unsealed after delivery (cosmetics, cleaning agents, underwear, swimwear, etc.); goods which are inseparably mixed with other items; audio/video recordings or software unsealed after delivery; certain digital content; and other cases listed in the legislation.

If you return a product voluntarily outside the legal time limits or a product not purchased from us, we may return it to you only after payment of a handling fee. Unclaimed products may be destroyed after a certain period.

vi. Complaints

If you find that your product does not work properly or you have received an incorrect or damaged product, you have the following options:

  • delivery guarantee;
  • warranty for technical products;
  • complaint due to a material defect.

a) Delivery guarantee

We provide an additional guarantee for flawless delivery that can be used within 48 hours of receiving the product. If your products were damaged in transport or do not match your order, inform us within 48 hours by email and include a photo of the packaging (with the label visible) and the product clearly showing the damage. We will process your claim with priority and send a replacement product. Claims sent after 48 hours are treated as regular product complaints.

b) Warranty for technical products

Certain technical and electrical devices come with a 24-month warranty starting from the date of delivery. The invoice serves as a warranty certificate. The Company may refuse warranty service if the claim is not accompanied by an invoice or if it is illegible.

The warranty does not apply if the product is physically damaged, shows normal wear and tear, or defects caused by improper or negligent use. Claims should be supported by photos or videos of the defect, and we may ask you to return the product for inspection. If the claim is approved, you are entitled to a repair or replacement; if this is not possible, the purchase price is refunded.

c) Complaint due to material defect

If the product does not work properly due to a material defect that existed at the time of purchase and appears later, you must inform us immediately after discovering the defect and no later than two months from that day. Send an email with photos or video clearly showing the defect; we may request that you return the product.

We cannot accept complaints for damage caused by improper use or handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. If a rejected product is to be returned, it will be sent back with an invoice for delivery costs.

The Company is liable for defects that appear within 2 years of delivery and must respond to a complaint within 3 working days. In case of a justified complaint you may request replacement, repair, full refund or partial refund.

vii. Material Defect

A material defect exists in particular if:

  • the product does not have the characteristics necessary for its normal use or marketing;
  • the product does not have the characteristics necessary for the specific purpose for which the Buyer purchased it and which was known or should have been known to the Seller;
  • the product does not have the characteristics and qualities that were explicitly or implicitly agreed or prescribed;
  • the Seller has delivered a product that does not match the sample or model, except where the sample or model was shown only for information.

The Company is liable for material defects that appear within 2 years after delivery and must respond to complaints within 3 working days.

viii. Availability of Information

The Supplier undertakes to always provide the Buyer with the following information:

  • identification of the Company (name, registered seat, registration number);
  • contact details allowing fast and effective communication (email, phone, etc.);
  • essential characteristics of the goods or services;
  • final price including taxes or the method of calculating the price if it cannot be determined in advance;
  • information on product availability;
  • payment conditions, delivery conditions and time of performance;
  • information about any transport, delivery or shipping costs;
  • validity period of offers and prices;
  • conditions, terms and procedures for exercising the right of withdrawal and information on return costs;
  • explanation of complaint procedures and details of customer support;
  • liability for material defects;
  • possibility and conditions for after-sales services and voluntary warranties, if any.

Errors can occur in the preparation of the Website. In case of major discrepancies in prices or technical characteristics we will inform you when you place an order.

ix. Registration Information

Company name: Cartivly GmbH

Registered office: Kronstadter Str. 4, 81677 München, Germany

Registration number: DE447504293

VAT ID: DE447504293 (VAT registered)

Date of registration: 28.03.2014

Main activity: G47.910 – Retail sale via mail order or via Internet.

x. Out-of-Court Dispute Resolution

The Company strives to resolve disputes amicably. If this is not possible, the competent court for resolving disputes is the court in München, Germany.

xi. Online Dispute Resolution Platform

In accordance with legislation, Cartivly GmbH does not recognize any specific out-of-court consumer dispute resolution body as competent for consumers' disputes.

The European online dispute resolution platform is available at: http://ec.europa.eu/consumers/odr/.

3. Communication

The Company will contact the User via remote communication means only when this is necessary for processing the order.

The Company provides support to Users at the email address indicated on the Website.

We may contact Users for marketing purposes if they have given consent or if they have already purchased from our online store. Such communication will be clearly marked as commercial, will clearly show the sender and will clearly indicate promotions and marketing techniques used.

For more details see our Privacy Policy and Cookie Policy.

4. Intellectual Property

All information, images, texts and any other materials (such as videos, graphics, sketches, etc.) displayed on the Website are protected by copyright and/or intellectual property laws.

By purchasing products or using the Website, the User does not obtain any copyrights, ownership or intellectual property rights over the products or the Website. The User may use the materials only for personal, non-commercial purposes.

5. Limitation of Liability

By using the Website and online store you agree to do so voluntarily and at your own risk. The Website and store are provided "as is" without any express or implied warranties. All limitations of liability stated in these Terms apply to the maximum extent permitted by law.

The Company does not guarantee that the Website will operate without interruption, errors, viruses or other harmful software, nor that the information on the Website is accurate and complete. The Company is not liable for any damage arising from the use of the Website.

If you decide to make payments through the online store, you expressly agree that you do so at your own risk and bear all risks related to payments, including failed payments, payment errors and refund errors. The Company is not liable for any damage in connection with the use of the Website and/or the products offered.

6. Final Provisions

Using the order service on the Website and its subpages together with these Terms constitutes a contract between the Buyer and the Company.

If any provision of these Terms is found to be illegal, invalid or unenforceable, that provision shall be deemed deleted, while the remaining provisions continue in full force and effect.

The User confirms that they have full legal capacity to assume the rights and obligations arising from these Terms and that they do not need the consent of any third party.

The User confirms that they have read and fully understood these Terms, in particular the limitations of liability.

These Terms are governed by the laws of the Republic of Germany. All disputes arising from these Terms are subject to the jurisdiction of the courts of Germany.

The User may not modify the Terms or waive any of their provisions. The Company may change the Terms at any time by publishing the updated version on the Website. Continued use of the Website after changes means that you agree with the new Terms. If you do not agree, you may withdraw from the contract.

These Terms represent the entire agreement between the contracting parties and replace any prior written or oral agreements.

In case of discrepancies between language versions, the German version prevails.

Company Details

Verrückte Discounterkette GmbH, Kronstadter Str. 4, 81677 München, Germany, Germany, support@cartivly.com

Registering authority: District Court of München. Share capital: EUR 7,500. IBAN: DE56 2900 0005 2694 428. VAT ID: DE447504293. Registration number: DE447504293.